Returning to an old casino account does not automatically restore every reward. For the pokies players, the key issue is whether loyalty status, XP rewards or promotional eligibility survives a period without play. The available information gives useful details about the ten-level VIP ladder, but it does not publish a clear inactivity or reactivation policy. We explain what is known, what remains uncertain and what to check before making a deposit. You can also find thepokies while comparing information online, but always confirm that any page relates to the current operator.
What loyalty status may mean after inactivity
The Pokies describes its loyalty programme as a ten-level XP ladder, beginning with Copper and ending with Rhodium. Each level is linked to an XP requirement and, from Bronze upward, certain reward types. However, the published material does not explain whether an inactive account keeps its level indefinitely, loses XP over time or returns to a lower tier.
The pokies VIP ladder has no published inactivity rule
The lack of a stated downgrade rule is the most important point for returning players. The published VIP information does not give an expiry period, a minimum monthly activity level or a reset date. It also does not publish the rate at which wagers earn XP. That makes it impossible to calculate how quickly a lapsed account could regain a previous position.
Which rewards are connected to loyalty levels?
The programme has two named reward types. An XP Redemption Bonus appears at several levels, while a Wager Free Bonus begins at Bronze. These rewards are different from deposit promotions, so a returning player should not assume that an old VIP benefit is the same as a current welcome or reload offer.
| Level | Additional XP required | XP Redemption Bonus | Wager Free Bonus |
|---|---|---|---|
| Copper | Starting level | None published | None published |
| Steel | 125 | A$2.50 | None published |
| Chrome | 500 | A$10 | None published |
| Bronze | 2,000 | A$40 | A$25 |
| Silver | 7,500 | A$150 | A$120 |
These figures describe the published ladder, not a promise that a returning account will retain them. The site also does not state whether rewards that were available before inactivity remain claimable after a long break.
How inactivity affects a returning account
There is no confirmed public threshold for inactivity. The available information does not say that an account becomes dormant after 30, 60 or 90 days, nor does it state that loyalty points expire. A player returning after several months should treat the account status as unconfirmed until support checks it.
Check the account before making a deposit
Signing in first is a sensible step. Review the displayed VIP level, available bonuses and any messages in the account area. Do not deposit simply to test whether an old benefit still exists. If the account cannot be accessed, contact the pokies live chat and ask for written confirmation of the current level, unused rewards and any conditions attached to reactivation.
The site promotes 24/7 live chat and says email replies may arrive within a few hours. That does not guarantee that a disputed loyalty balance will be restored. Keep screenshots of the account page and any support conversation, particularly if the reward has a cash value.
Does reactivation create new bonus eligibility?
Returning after inactivity should not be confused with being a new customer. The published bonus material describes a one-off offer per person, identified through details such as email, IP address and device. An old account is therefore unlikely to qualify simply because it has not been used recently, although the current terms should be checked before relying on that conclusion.
Welcome and deposit offers are separate from VIP status
The first-deposit promotion has appeared in conflicting versions. One published version offered 100% up to A$500 and 50 free spins from a A$20 minimum deposit, with 30x wagering on cash winnings. Another version listed up to A$250 from A$30 with 40x wagering. A current snippet also referred to invited players and a minimum of three deposits.
These differences mean a returning player should not assume that a the pokies deposit bonus is available or that an older offer still applies. The no-deposit offer has also been described as A$10 after mobile verification, with 40x wagering and a cashout cap that was not published. Ask support to identify the exact offer and its written conditions before depositing.
What loyalty benefits are not clearly promised?
The VIP information does not publish several details that would matter after account inactivity. It gives reward amounts for the ten levels, but it does not explain the XP earning rate, downgrade process, expiry periods or whether a personal manager contacts higher-tier members.
| Loyalty detail | Published position | Why it matters after inactivity |
|---|---|---|
| Number of levels | 10 | A returning player may need to confirm the current tier |
| XP earning rate | Not published | The time needed to rebuild status cannot be calculated |
| Downgrade rules | Not published | No confirmed inactivity penalty can be applied |
| VIP cashback | Not published | There is no stated automatic reward for returning |
| Faster withdrawals | Not described | VIP status should not be treated as a payout guarantee |
| Personal manager | Not described | Higher levels may not include direct account assistance |
The Rhodium level lists very large rewards, including a new Lamborghini Huracán, but that headline benefit does not clarify eligibility, fulfilment or activity requirements. It should not be treated as evidence that inactive accounts retain every advertised privilege.
What to ask support before returning
A short, specific support request can reduce confusion. Ask whether the account is active, whether the old VIP level remains attached to it and whether any rewards have expired. Also ask for the applicable wagering terms rather than relying on a banner or an offer displayed after login.
- Confirm the current VIP level and XP balance.
- Ask whether inactivity caused a downgrade or reward expiry.
- Request the exact terms for any reactivation or deposit offer.
- Check the minimum deposit, wagering multiple and maximum withdrawal conditions.
- Save the reply and screenshots before transferring money.
Support may also request identity information before a payout. The published material is inconsistent on how often verification is needed, and complaint platforms report cases where checks were requested during withdrawal. A returning player should make sure account details are accurate before considering any transaction.
Legal and practical concerns for Australian players
Loyalty value must be weighed against the operator’s legal position. The Pokies is not licensed by an Australian regulator, and the Australian Communications and Media Authority issued a formal warning to Digibrite S.R.L. in September 2025. ACMA had listed 56 related domains as blocked on 18 September 2026, while the current domain was not yet on that list at the time of research.
This is also why questions such as “is the pokies legit?” need more than a review score. The service is an offshore casino accepting Australian players, not an Australian-licensed wagering provider. BetStop, which launched on 21 August 2023, does not cover illegal offshore casinos. Anyone worried about gambling should contact the National Gambling Helpline on 1800 858 858, which is free and confidential 24/7.
Practical conclusion for returning players
The safest conclusion is that The Pokies does not publish enough information to confirm automatic loyalty eligibility after inactivity. The ten-level ladder and its reward amounts are clear in outline, but XP expiry, downgrades and reactivation rules are not. Check the account first, obtain specific written answers and avoid assuming that a new deposit restores an old benefit. The legal and withdrawal risks also deserve attention before any decision to play.